OmniCommerce AI — Autonomous Agent
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AI Agent DevelopmentLogistics TechLangGraph Orchestrator

OmniCommerce AI

Autonomous Logistics Dispatch & Rate Negotiation Agent System

Project Overview

Replacing Manual Blocks
with Intelligent Action

OmniCommerce AI is a custom multi-agent system built to automate logistics matching and dispatch approval loops.

We replaced standard dispatcher tasks (verifying rates, cross-referencing security records, copy-pasting tables) with collaborative LangGraph agent workflows connected to their backend APIs and Slack.

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Manual Work

Eliminated manual dispatch loops

-80%

Match Time

From minutes of copy-pasting

<15s

Matching Rate

High accuracy verification

99.2%

Timeline

From strategy to live in Slack

6 Wks

The Solution

Stateful Multi-Agent
Engineering Handover

01

LangGraph Orchestrator

Designed a stateful multi-agent system using LangGraph. Agents collaborate to verify carrier credentials, rate tables, and geo-locations before confirming dispatch.

02

Secure API Gateway

Connected the agent system to proprietary TMS (Transportation Management System) databases via private OAuth gateways to pull live load updates.

03

Slack App Interface

Built a fully interactive Slack bot allowing dispatchers to approve matches, query carrier ratings, and view exception logs without leaving Slack.

04

Semantic Prompt Shield

Implemented strict guardrails to prevent LLM hallucinations, prompt injections, and leak of proprietary freight rate structures.

Product Experience

Operational Tools
& Interfaces

Slack Interactive Dispatch
INTERACTIVE UI

Section 01

Slack Interactive Dispatch

The AI agent generates dispatch options in Slack with simple 'Approve' and 'Decline' buttons — matching carriers to loads in seconds.

Agent Action Log Dashboard
ADMIN DASHBOARD

Section 02

Agent Action Log Dashboard

Secure web interface showing the LangGraph state machine, inputs/outputs, and tool call status for operational tracking.

Challenges Addressed

Pain Points Mapped
to Agent Skills

Logistics requires strict validation. An error in carrier rating or security verification can cause compliance failure. The agent solves these challenges dynamically.

1
Dispatchers wasting 6–8 hours manually coordinating carrier bookings
2
Carrier compliance validation errors leading to security risks
3
Disconnected communication loops between Slack, email, and legacy software
4
High operational costs scaling the dispatch team manually
5
Public LLMs leaking private shipping rate structures

Architecture Highlights

Built for Scale
& Data Control

AGENTS

LangGraph Logic

Stateful agents verify and execute matching routes autonomously.

CHANNELS

Slack App

Full interactive integration with approval buttons and status alerts.

SECURITY

VPC Deployment

Isolated serverless functions deployed inside a private cloud subnet.

CACHING

Semantic Caching

Reduces token consumption by 40% on repeating route lookup queries.

OCR

Rate Sheet Parser

Extracts carrier rates automatically from uploaded PDF tables.

AUDIT

Compliance Logs

Maintains a complete audit trail of all agent decisions and tool calls.

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